FAQ

1. What products do you sell?
We offer a wide range of sleep comfort products, including pillows, mattresses, bedding, and accessories designed to enhance sleep quality and nightly relaxation. All products are carefully selected for quality, durability, and comfort.

2. Do you ship internationally?
Currently, we ship exclusively within the United States. We do not offer international shipping at this time.

3. Is shipping free?
Yes! We offer free shipping on all orders across the U.S. Shipping typically takes 5–6 business days after order processing, which takes 3–4 business days. Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather or carrier delays.

4. Can I return or exchange a product?
Yes! We accept returns within 7 days of receiving your order. Exchanges or returns are processed within 10 days. Products must be unused, in original packaging, and include all accessories. Refunds are issued within 5–10 business days, depending on your payment method and bank. We reserve the right to refuse refunds for items that do not meet return conditions.

5. How do I request a return or exchange?
Contact our customer service via email at contact@leviena.store or by phone at 325-532-4211. Provide your order details and reason for return/exchange, and we will guide you through the process.

6. How do I know my order has been processed?
Once your payment is confirmed, we will process your order within 3–4 business days. You will receive a shipping confirmation email with tracking information when your order is dispatched.

7. Can I cancel my order?
Orders can be canceled within 24 hours of placing them. After this period, the order may already be in processing or shipping. Please contact us immediately if you wish to cancel.

8. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment methods. All transactions are encrypted for your security.

9. What if my product arrives damaged?
If your product arrives damaged, please contact us immediately. We will guide you through the return or replacement process. Please keep all original packaging and contents for inspection.

10. Do you offer product warranties?
Yes, select products come with manufacturer warranties. Warranty details are provided on the product page and included with your order documentation.

11. How can I contact customer support?
You can reach us by email at contact@leviena.store or by phone at 325-532-4211, Monday to Friday, 9:00 AM – 6:00 PM EST. We strive to respond promptly and ensure your concerns are resolved efficiently.